Return Policy

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  1. Prior to any payment made, in the event you cancel your placement of order or King Koil Corporation (M) Sdn Bhd shall does not receive your placement of order due to, including but not limited to, any technical error or failure of the website, there shall not be an agreement concluded between King Koil Corporation (M) Sdn Bhd shall and you and thus King Koil Corporation (M) Sdn Bhd shall not proceed with your placement of order. King Koil Corporation (M) Sdn Bhd shall assumes no liability for any direct, incidental or consequential loss due to the cancellation or non-reception of the placement of order.
  2. King Koil Corporation (M) Sdn Bhd shall refund the full purchase price of the Products less the relevant cost including but not limited to the delivery cost, re-delivery cost and any additional surcharge. Fourteen (14) working days from the return of the Products, if the Products could not be delivered and/or redelivered to you due to your fault, oversight or mistake such as inaccurate address etc.
  3. In the event you have paid for the Products and the Products have been delivered to you by the courier service company and you have executed the release form, you shall not be entitled to cancel your order and seek any refund from King Koil Corporation (M) Sdn Bhd shall, save and except in the following circumstances :
    • when the Products delivered to you are actually defective; or
    • when there are technical errors inadvertently made by King Koil Corporation (M) Sdn Bhd shall on the Products. in which you shall be entitled for replacement of the Products from King Koil Corporation (M) Sdn Bhd shall provided you have fulfilled the following conditions :
      • you shall contact us and/or notify us in writing or by facsimile transmission within twenty-four (24) hours from the date of execution of release form provided by the courier service company and deliver or cause to be delivered the said notice in writing to King Koil Corporation (M) Sdn Bhd shall;
      • you shall return or caused to be returned to us the Defective Products in its original condition and quantity as it is first delivered to you;
      • you shall deliver or cause to be delivered to us the proof in writing of your placement of order for the Products, payment and the delivery of the Products to you; and
      King Koil Corporation (M) Sdn Bhd shall at its best effort shall only replace and deliver the Products to you within fourteen (14) working days (excluding Saturdays, Sundays and Public Holidays) from the date of your request.
  4. In any circumstances other than the circumstances aforementioned and subject to you paying a processing fee and full delivery charges and your fulfillment of the conditions (i) to (iii) above, King Koil Corporation (M) Sdn Bhd shall at its best effort will deliver to you the replacement of the Products within fourteen (14) working days (excluding Saturdays, Sundays and Public Holidays) from the date of your request.